Each of our precious pieces are composed of stainless steel that underwent a gold PVD coating process. Not only is it 9x more durable than traditional jewelry, it is also completely waterproof.

Avaria’s pieces have a strong PVD coating that makes them last longer and look better. You can wear them all the time, no matter what you do. They won’t change color or lose their shine even if you sweat, take a shower, or even swim with them.

To learn more about PVD processing and what makes our jewelry waterproof, you may head over to this link to know more: link

18K gold means it's made of 75% gold and 25% alloyed metals whereas 14K gold is made of 58% gold

Our jewelry has a PVD (Physical Vapor Deposition) coating that keeps it from changing color or losing its shine. With that said, no discoloration translates to no risks of having any sorts of marks on your skin.

• To clean your Gold jewelry, make sure to always use a soft-bristled brush or cloth with warm water and detergent-free soap.
  
• Don’t use anything abrasive to clean your jewelry.

We've showered with them, swam with them, sweated with them, and even worn them whilst slathered in lotion...

Guess what? They still look amazing! No rust, no fading, no dullness. Just pure bright shimmer! We've put our pieces through the wringer and they came out looking stellar.

We are proud to offer Free 7-12 day worldwide shipping and 1-2 processing days due to high demand on our jewelry.

Most of our customers receive their orders within 8 days.

No duty fees or taxes will be charged upon delivery for all orders worldwide.

We are proud to say that due to high demand on our jewelry line we received many request to ship outside the US and that is why we now offer Free Worldwide Shipping, no duty fees or taxes will be charged upon delivery.

Not at all. Your signature won't be required upon delivery of any of our shipping services.

First of all, we sincerely apologize if we weren't able to meet the projected arrival time. As much as we wish we could control its arrival time, sadly, we can't.

Delivery time is the number of days it takes for your package to get to you after we ship it from our warehouse. It doesn’t include the time we need to get your order ready, or any delays that may happen along the way or at a pick-up point.

If your order is taking longer than expected and you don’t see any new update on your tracking number, please reach out to our Customer Support Team at hello@merepente.com and we'll be more than happy to be of your service!

As soon as we ship your order, we will send you a confirmation email wherein you can track your order.

In some cases, this email may end up in your spam folder, so please check there too. If you still have trouble finding the email containing your tracking number, feel free to reach over our Customer Support Team at hello@merepente.com

If your order hasn't been shipped yet we will refund you the full amount right away.

To request a cancellation, please send an email to hello@merepente.com with the name, email address and order number of the person who placed the order.

We’re doing our best to ship it as quickly as we can, but that also means we may not be able to apply changes straight away if you want to edit the items or the delivery details.

If you need to make a change, please email us at hello@merepente.com . If your order is still with us, our support assistant may be able to help you out.

As an Merepente customer, you are entitled to a 90-day return/exchange window from the day you receive your package.

To qualify for a refund, store credit, or exchange, the items must be in their original condition, without any scratches, wear marks, or other issues. Please take care to prevent necklaces from tangling and items from getting damaged/scratched during transport.

If we receive the items in a different condition than they were sent or after the 90-day window, we won’t be able to process your request. We also recommend that you use a trackable shipping service to return your items, as we are not responsible for lost packages or any problems that may occur during transit.

Depending on your location, it may take up to 20 business days for your return package to reach us. Once we receive it, we’ll process your refund, store credit, or exchange as soon as possible.

It's Free, We’re happy to let you know that you can return any order via USPS, UPS, FEDEX, as long as your return package contains a tracking number.

If your order was delivered outside the US, no worries! Just email us at hello@merepente.com and we’ll help you with the return process.

Your refund will be processed as soon as our team checks the returned items at our warehouse. Stripe can take up to 5 business days from the day we receive your package. Please note that it may take another 1 to 3 days for the money to show up in your account, since we use an Stripe Payment for payment processing.